Terms and Conditions
Introduction
Andaman Discover Private Limited (ADPL) ("Company") is dedicated to providing guests with a well-organized, safe, and memorable experience in the Andaman Islands. This Guest Policy ("Policy") incorporates best industry practices and standard operational procedures used by reputable travel and tour operators worldwide. Its goal is to ensure guest safety, enhance their experience, and deliver high-quality services.
This Policy is part of the Tour Booking Agreement with guests. By completing a booking with the Company, guests agree to the terms and conditions outlined in this Policy.
1. Bookings
1.1 Booking Process:**
After receiving a query, the Company will discuss the proposed itinerary and provide a quotation for the package cost. Guests must then:
1. Pay 50%-70% of the package cost as advised, and share transaction details to confirm the booking.
2. Provide a government-issued photo ID for all travelers, such as AADHAR Card, Voter ID, Driving License, or Passport, necessary for ferry bookings and forest permits.
3. Share inward and outward flight details to finalize the itinerary.
4. Provide the full name, age, and gender of each traveler.
1.2 Remaining Payment:**
Guests must transfer the remaining 50% of the package cost at least two days before arrival or pay the balance in cash upon arrival before services commence.
1.3 Communication:
All booking communications should be directed to the contact details provided at the time of booking.
2. Payments
Bookings are confirmed only after the entire package cost is received. The Company accepts electronic bank transfers and cash in Indian Rupees up to ₹2,00,000. Payments should be made to the specified bank details. Cheques are not accepted, and payments to other accounts will not be considered. Cash payments up to ₹2,00,000 require the presentation of an original PAN card.
3. Cancellation & Refunds
Cancellation Charges:
- 11 to 20 days: 50% of the total package cost is deducted.
- 21 to 30 days: 25% of the total package cost is deducted.
- Above 30 days: Refundable after deducting cancellation charges.
3.1 Cancellation Fee:
A charge of ₹2,500 per person applies to all cancellations after the advance is paid.
3.2 Rescheduling:
No tour rescheduling is allowed after payment is made. Specific hotels have their own rescheduling policies.
3.3 High Peak Season:
100% cancellation charges apply for bookings with travel dates between 15 December and 15 January.
Note: Clause 3 must be read in conjunction with the Cancellation Policy on the official website at https://www.andamandiscover.com/cancellation-policy.
4. Third-Party Terms and Conditions
The Company does not own or manage all the hotels, cruises, and vehicles in the package. Guests must adhere to the terms and conditions of these third parties. Guests may need to present original photo identification at security checkpoints. Punctuality is required to avoid itinerary modifications due to delays.
5. Right to Refuse Service
The Company reserves the right to refuse service under specific circumstances, such as misbehavior, contagious diseases, criminal history, or unlawful activities. Guests denied service on these grounds are not entitled to refunds.
6. Force Majeure
6.1 Cancellation Due to Force Majeure:
If the Company cancels a booking due to unforeseen events beyond its control, such as natural disasters or government orders, guests will be promptly informed, and the booking will be canceled with immediate effect. Guests are entitled to a refund after deducting cancellation charges.
6.2 Rescheduling:
Guests unable to travel due to such events should notify the Company for rescheduling. The Company may deduct cancellation charges as per Clause 3.
6.3 During Force Majeure:
If a Force Majeure event occurs during the trip, guests must pay for any extra services used during this period and adhere to the Policy's terms.
7. Liability for Valuables
The Company is not liable for lost, stolen, or damaged valuables during the trip. Guests are responsible for their belongings left behind in hotels, cruises, or taxis.
8. Guest Liability
Guests are directly liable for any loss caused to the Company due to negligent actions or omissions. The Company can seek compensation for any such losses.
9. Indemnity
The Company is not liable for injuries or losses during activities/services provided by third parties, such as bike rentals, scuba diving, or hotel stays. Guests indemnify the Company against any claims arising from these activities.
10. Data Privacy
The Company collects personal data to provide services and takes steps to protect this data. It is not liable for data leaks despite best efforts to ensure security. Guests cannot claim damages for such incidents.
11. Dispute Resolution & Exclusive Jurisdiction
11.1 Amicable Resolution:**
Disputes will be reconciled by a Company representative within seven days.
11.2 Arbitration:**
If reconciliation fails, disputes will be referred to arbitration conducted in English in Port Blair under ICC Rules. The jurisdiction for all disputes is limited to Andaman & Nicobar Islands.
12. Waiver of Rights Under the Consumer Protection Act, 2019
Guests waive their right to file complaints under the Consumer Protection Act, 2019, outside Andaman & Nicobar Islands. Complaints filed elsewhere will be dismissed, and the Company can claim ₹2,00,000 as exemplary damages for such complaints.
13. Company Rights Reserved
The Company reserves the right to prosecute for defamation or libel and seek damages for negative comments posted online. It can withhold payments for such actions. The Company can modify terms without notice, and guests are deemed to have consented to this Policy.
General Website Terms
This agreement is governed by Indian laws, with disputes resolved in Andaman Islands courts. The agreement is subject to existing laws and does not derogate law enforcement requests. If any part of the agreement is deemed invalid, the rest remains effective.
Modification of Terms & Conditions
Experience Andamans reserves the right to change terms and notices on the Website, and users agree to abide by these changes. The Company may alter itineraries due to unforeseen circumstances, with no refunds for canceled activities due to weather.
Bank & Credit Card Fees
Some banks and credit cards charge fees for cross-border transactions. Any such fees are determined by the bank or credit card company and are not the Company's responsibility. Contact your bank for details on these fees.
Operational Use
The Company may use guest information for promotional offers and transaction updates. Guests can update their profile information by contacting the Company. Information is disclosed in aggregated form to improve services.
Third-Party Offers
The Company may share personal information with third parties for special offers and events. Guests' information will not be sold or traded.
No Unlawful or Prohibited Use
Guests agree not to use the Website for unlawful or prohibited purposes.
Website Content
While the Company strives to provide accurate information, details are subject to change and may contain errors. Prices are in Rupees unless specified otherwise. Promotions can be changed or withdrawn at any time.
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This rewritten document maintains the essence and details of the original terms and conditions but presents them in a more concise and straightforward manner.
