Payment Policy

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Booking Process
 

Upon receiving an inquiry from potential guests, the Company will discuss the proposed itinerary and provide a quotation stating the package cost. Guests should then initiate the booking process by following these steps:

 

  1. Pay Deposit:
    • Pay 50% to 70% of the package cost as advised during the discussion.
    • Share the transaction details to confirm your booking with Andaman Discover Private Limited. (Bank account details are provided below.)
  2. Provide ID Proof:
    • Share a copy of a government-authorized photo ID for all travelers, including address information. Accepted documents include AADHAR Card, Voter ID, Driving License, Passport, etc.
    • These documents are required for securing ferry bookings and forest permits.
  3. Flight Details:
    • Share your inward and outward flight details to finalize and confirm your itinerary.
    • This helps us make all necessary arrangements and avoid any inconvenience or fraudulent activities.
  4. Traveler Information:
    • Provide the full name, age, and gender of each traveler.

Guests must transfer the remaining 50% of the package cost to the Company at least two days before arrival or pay the balance in cash upon arrival in Andaman, before the commencement of services.

All communications regarding the booking should be made using the contact details provided at the time of booking.

 

Payments

All bookings are confirmed only after the Company receives the full package cost. The Company accepts all forms of electronic bank transfers and cash in Indian Rupees up to Rs. 2,00,000 (Rupees Two Lakhs). All payments should be made to the following bank account:
 

  • Name: ANDAMAN DISCOVER PRIVATE LIMITED
  • Bank Name: ICICI BANK
  • Branch Name: PORT BLAIR
  • IFSC Code: ICIC0002144
  • Account Number: 214405500176

Note:

  • Cheques are not accepted for bookings.
  • Payments made to any other bank account(s) will not be considered for confirming bookings.
  • Cash transactions are accepted in Indian Rupees up to Rs. 2,00,000 (Rupees Two Lakhs) per reservation, upon presenting the original PAN Card of the payer.
 

Cancellation Policy

 

If a guest cancels their booking or cannot travel on the scheduled date for reasons not attributable to the Company, the following charges apply:

 

Deduction Based on Time Frame:

 

  • 10 days or less before arrival: 100% of the amount is deducted; no refund.
  • 11 to 20 days before arrival: 50% of the total package cost is deducted.
  • 21 to 30 days before arrival: 25% of the total package cost is deducted.
  • More than 30 days before arrival: The entire amount is refundable after deducting cancellation charges.

 

Additional Terms:

 

  1. Cancellation charge: Rs. 2,500 per person for any cancellations after advance payment.
  2. No rescheduling: Tours cannot be rescheduled once payment is made.
  3. Hotel-specific rescheduling: Rescheduling for guests staying at SeaShell, Coral Reef, Barefoot, Munjoh, and Taj is subject to the hotel's policy.
  4. Booking at specific hotels: 100% cancellation charges apply anytime after advance payment.
  5. High peak season: 100% cancellation applies for travel dates between December 15 and January 15.
 

Refund:

 

  1. Get the refund amount with in 5 working days

 

Third-Party Terms and Conditions

 

  1. Compliance: Guests must follow the terms and conditions of the hotels, cruises, and vehicles provided in the package.
  2. Security: Guests must produce original photo identity with a complete address at hotels and jettys.
  3. Punctuality: Guests must adhere to reporting times for taxis or cruises; delays caused by guests may result in itinerary modifications for which the Company is not responsible.

 

Right to Refuse Service

 

The Company reserves the right to refuse service to any guest under the following circumstances:

  • Misbehavior, harassment, or causing nuisance to others.
  • Suspected contagious disease without medical proof.
  • Criminal background or evading authorities.
  • Violating company policy or engaging in unlawful activities.
  • Misbehavior with staff.

Refused guests are not entitled to any refund. This list is illustrative and not exhaustive.

 

Force Majeure

 

  1. Cancellation due to Force Majeure: If the Company cancels a booking due to unavoidable circumstances, the guest will be notified and entitled to a refund after deducting cancellation charges.
  2. Guest’s inability to travel: If guests cannot travel due to unavoidable circumstances, they should notify the Company for possible rescheduling, with deductions according to the policy.
  3. Additional charges: Guests must pay for extra services availed during Force Majeure events and adhere to all terms and conditions.

 

No Liability on Valuables

 

  1. Lost valuables: The Company is not liable for lost, misplaced, stolen, or damaged valuables.
  2. Left belongings: The Company is not responsible for belongings left behind at any hotel, cruise, or taxi.

 

Liability of Guests

Guests are directly liable for any loss caused to the Company due to their negligent acts or omissions. The Company can seek damages and compensation from the guest.

 

Indemnity

 

  1. Third-party activities: The Company is not liable for injuries or losses during third-party activities like rentals, scuba diving, etc.
  2. Stay-related injuries: The Company is not liable for injuries or losses during the stay at any hotel, resort, or homestay.

Guests fully indemnify the Company from such claims, even if the third-party was referred by the Company.

 

Data Privacy

 

  1. Data collection: The Company collects personal data during service provision.
  2. Data protection: The Company takes steps to protect personal data but is not liable for data leaks or thefts despite best efforts.

 

Dispute Resolution and Jurisdiction

 

  1. Amicable resolution: Disputes should be resolved amicably within seven days.
  2. Arbitration: Unresolved disputes will be referred to arbitration in Port Blair, following ICC Rules.
  3. Exclusive jurisdiction: All disputes are subject to the jurisdiction of courts in Andaman & Nicobar Islands.

 

Waiver of Consumer Protection Rights

 

  1. Jurisdiction waiver: Guests waive their right to file complaints under the Consumer Protection Act, 2019, outside the jurisdiction of Andaman & Nicobar Islands.
  2. Exemplary damages: The Company can claim Rs. 2,00,000 in damages from anyone filing complaints outside this jurisdiction.

 

Rights Reserved by the Company

 

  1. Defamation and libel: The Company may prosecute for defamatory comments on social media or review sites and seek damages.
  2. Policy amendments: The Company can amend the terms and conditions without notice. Guests are deemed to have read and accepted the policy before booking.

 

Legal Notice

 

All disputes are subject to arbitration in Andaman & Nicobar Islands. Other statutory rights are expressly waived.

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